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Privacy Policy

Effective Date: July 18, 2025

This Privacy Policy describes how Oak Outreach collects, uses, and shares your information when you visit and use our website and our services. We are committed to protecting your privacy and handling your personal information with care and transparency.

By using our Site and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

a. Information You Provide to Us Directly: This includes information you voluntarily provide when you:

  • Book an appointment: Name, address, phone number, email address, preferred service dates/times, details about your gardening needs, and confirmation of age/mobility status.

  • Contact us: Your name, email address, and the content of your message when you send us inquiries or feedback.

  • Sign up for our newsletter/updates: Your email address.

  • Apply to volunteer: Name, contact information, background details, and any other information requested in the volunteer application.

b. Information Collected Automatically (Usage Data): When you access our Site, we may automatically collect certain information about your device and browsing activity. This "Usage Data" may include:

  • Your computer's Internet Protocol (IP) address.

  • Browser type and version.

  • Pages of our Site that you visit.

  • The time and date of your visit.

  • The time spent on those pages.

  • Unique device identifiers and other diagnostic data.

c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons, tags, and scripts) to track activity on our Site and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

2. How We Use Your Information

We use the collected information in order to properly operate our nonprofit and provide our free lawn services:

  • To provide and maintain our services: This includes processing your appointment bookings, scheduling volunteers, and delivering the requested gardening assistance.

  • To verify eligibility: We use the age and mobility information you provide to ensure our services are directed to our target demographic (seniors and individuals with mobility disabilities).

  • To communicate with you: Respond to your inquiries, send appointment confirmations, updates, and service-related notifications.

  • To improve our Site and services: Understand how our Site is used, troubleshoot issues, and enhance user experience.

  • For internal operations: Data analysis, identifying usage trends, and assessing the effectiveness of our outreach.

  • To ensure volunteer safety: Information related to client needs and property details may be shared with assigned volunteers to prepare them for their visit and ensure their safety.

  • To send newsletters and promotional materials: If you have opted in to receive them.

  • To comply with legal obligations: As required by applicable laws and regulations.

3. Sharing Your Information with Third Parties

We are committed to protecting your privacy and do not sell or rent your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

  • With Volunteers: We share necessary client information (name, address, contact number, specific gardening tasks, and any relevant property notes) with the volunteers assigned to your service request, solely for the purpose of fulfilling the service.

  • Service Providers: We may employ third-party companies and individuals to facilitate our Site and services (e.g., website hosting, email service providers, background check services for volunteers). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

  • With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

The security of your data is important to us. We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect from unauthorized access, use, or disclosure. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data. These may include:

  • The right to access: You have the right to request copies of your personal data.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.

6. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

7. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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